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POLICIES

SOUL SURVIVORS BODY ART POLICIES

PAYMENT INFORMATION

Soul Survivors Body Art accepts cash, credit card and debit for piercing appointments and cash and e-transfer ONLY for tattoo appointments.

PARKING

Free street parking is available on all side streets. There are metered parking lots on either corner of Osborne St. and Stradbrook St. The parking lot on the east side is directly in front of Tokyo Smoke and is very convenient (same side of the street as Soul and just a few steps away from our front door). As well, there is also another large metered parking lot directly behind Tokyo Smoke that is accessible either through this lot or off Pulford St. (in the lane between Osborne St. and Pulford St.)


SHOP POLICIES

CANCELLATION POLICY

Please note we have a 72 hour cancellation policy for tattoos and 24-hour cancellation policy for all other services. If you would like to reschedule or cancel your tattoo appointment, please call the studio at 204-284-1173. This is the only way to adjust your tattoo appointment. You are able to reschedule or cancel your piercing appointments through the booking section on our website or by calling the studio. Please note that we do not accept cancellations or rescheduling through email or any type of social media. Clients that do not show up to their appointment (including Piercing, Tattoos, and Consultations) will be charged a $50 no show fee to the credit card on file.


CELL PHONE POLICY

Cell phones are not permitted for use during appointments as we require your full attention during all portions of our services and procedures.

We do not permit talking on your phone in any space inside the studio, lobby or rooms. We do our best to create a calm and controlled atmosphere for the benefit of all of our clients experience.

SAFETY POLICY

Children are not permitted in our tattoo procedure rooms due to the nature of our services and cannot be left unattended in the waiting area during procedures. Please arrange alternative care during your appointment with us.

Children are permitted in the piercing procedure room only if they are the ones undergoing the procedure. Please see our FAQ for all information regarding booking an appointment for a minor.

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@soulsurvivorsbodyart.com

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links in our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@soulsurvivorsbodyart.com